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8621 Zamárdi, Rétföldi utca 11.
+36 30 2394 572
fullhouse [AT] fullhouseapartman [DOT] hu
Booking conditions

Booking and cancellation conditions of the Fullhouse Apartmanház

Form of reservation and request for offer

These booking, modification and cancellation conditions apply only to individual bookings.

Fullhouse Apartmanház only accepts accommodation reservations via the online booking system.

In order to facilitate the contact of guests, Fullhouse Apartmanház operates a reservation system, which can be found on our website ( https://www.fullhouseapartman.hu ) under the 'Reservations' menu.
Guests intending to make a reservation are kindly requested to fill in all the information requested in the reservation system accurately and meaningfully, with particular attention to the correct entry of contact details (phone number, e-mail address and billing address).

The correctness of the data entered in the reservation is the responsibility of the guest. If the guest cannot be reached at the phone number or e-mail address provided in the reservation, or if the contact information proves to be incorrect and thus there is no possibility to confirm the reservation, Fullhouse Apartmanház reserves the right to cancel the reservation, which also terminates the request for accommodation.
We ask our guests to write any requests regarding the accommodation in the "Comment" section. We ask our guests who arrive with child(ren) to select the age of the child(ren) correctly.

By making a reservation, the guest acknowledges that he has read and accepts the reservation and cancellation conditions.

In case of a request for an offer, Fullhouse Apartmanház sends the compiled offer to the guest in writing, which is not considered a confirmation. In case of written confirmation of acceptance of the offer, it becomes final after sending the booking confirmation and receiving the deposit.

Minimum number of nights that can be booked
Our current package offers cannot be booked for less than the indicated minimum number of nights. In all cases, please take into account the specified minimum number of nights.

Management of valuables and cash:
Dear Guests, we would like to point out that we do not assume any responsibility for valuables or cash lost in the apartment. We recommend that our dear guests store their valuables in a reliable place.

Prepayments
These advance payment conditions apply only to individual bookings.
The Fullhouse Apartmanház requires a 30% deposit for all individual guest bookings.
The deadline for payment of the advance payment is included in the confirmation as follows:

Advance payment:

- the 30% deposit must be paid within 3 calendar days of the reservation to Fullhouse Apartmanház - Éva Földesi.

Attention!!! If the reservation date is within 3 calendar days of the arrival date, the deposit must be paid by bank transfer to Fullhouse Apartmanház - Éva Földesi on the day of the reservation. After that, you have no possibility to change the date, and the deposit paid by the guest becomes your property.

We can accept advance payment via bank transfer, online bank card payment, or OTP credit card system (the booking system charges a handling fee of 2% when paying by credit card, or 3.8% when paying by credit card).

The advance payment must be made by bank transfer to the following bank account number:

Eva Földesi
8621 Zamárdi Rétföldi u. 46/B

OTP Bank Plc.
Bank account number: 11773353-20435882
Our international bank account number/IBAN: HU25117754344570488200000000
BIC (SWIFT) code: OTPVHUHB

Upon completion of the reservation, the system sends a confirmation of reservation and fee request, as well as an SMS message to the specified e-mail address and phone number.
The reservation becomes valid/final only if the requested deposit is received by the deadline!
In the case of a bank transfer, please indicate the name of the person making the reservation and the reservation number in the notification section.
The remaining amount beyond the deposit must be paid upon arrival according to the specified payment methods!

Please indicate the need for a Guest company account in advance when booking. After the invoice has been issued, we are unable to make changes to the billing data.

Cancellation and modification conditions

These amendment and cancellation conditions apply only to individual bookings.

If the individual Guest notifies in writing 28 days before arrival at the latest that he/she wishes to cancel his/her reservation, the entire amount of the advance payment can be used for a reservation of at least the same value within 6 months after the cancellation, or will be refunded, depending on the number of places available.

In the event of a refund, a gross 3% of the amount of the deposit will be charged as a deposit handling fee, the amount reduced by this cost will be returned to the Guest.

If the guest does not notify in writing within 28 days before arrival that he/she is canceling his/her reservation, the advance payment will be deemed to have been paid. The deposit paid by the guest becomes his property, he does not provide services in exchange for the deposit paid.

House rule

  • The apartment can be occupied between 14:00 and 18:00 and must be left by 10:00. After prior consultation, this can vary flexibly.
  • Please protect the equipment and the objects of the apartment.
  • The person causing the damage or his legal representative must compensate for the damage caused in the accommodation area.
  • In every household, including apartments, it is possible that something goes wrong or gets ruined, apart from the fault of the guest. In order to avoid major damage, please report this to us!
  • Please leave the kettle and grill clean after use!
  • Garbage is collected selectively, so please throw it in the appropriate place of the selective collector.
  • When leaving the apartment, always turn off the water, electricity, and air conditioning, pull in and secure the pool cover and jacuzzi cover, and roll up the parasols!
  • Only paying, registered guests are allowed to stay in the apartment building! Please notify visitors in advance!
  • Pets cannot be brought into the accommodation area.
  • The total booking fee refers to the number of days booked in advance. In the event that your stay here is interrupted early, we will not be able to refund money.
  • In consideration of the silence order and our neighbors, please refrain from noisy activities! It is forbidden to operate any kind of sound system (speaker) outside!
  • The owner has the right to cancel the accommodation if the Guest does not comply with the house rules.
  • Our apartments are self-catering, we cannot provide meals. Upon arrival, we will make the following preparations, you will supply your needs during your stay here.
    - Toilet paper, liquid soap, washing-up liquid, washing-up sponge, kitchen towel, washing-up tablets, basic spices
    - bed linen, towels
    - bathroom hand towel, exit
  • Before booking accommodation, the Guest has read, understood and accepted the policy.

If the individual Guest notifies in writing 14 days before arrival at the latest that he or she wishes to cancel his or her reservation, the entire amount of the advance payment can be used for a reservation of at least the same value or refunded within 6 months of the cancellation, depending on availability.

In the event of a refund, a gross 3% of the amount of the deposit will be charged as a deposit handling fee, the amount reduced by this cost will be returned to the Guest.

If the guest does not notify in writing within 14 days before arrival that he/she wants to cancel his/her reservation, the advance payment will be considered as settled. The deposit paid by the guest becomes his property, he does not provide services in exchange for the deposit paid.

Conditions for bookings sold by intermediaries

These booking and cancellation conditions also apply to guests arriving through other forums that sell Fullhouse Apartmanház accommodation (online accommodation booking portals - Booking - Szállás.hu - Airbnb).
In the event of a discrepancy between the data found on other sales channels and on its own website ( https://www.fullhouseapartman.hu ), the information on its own website shall always prevail. We do not assume any responsibility for their differences or any resulting damages.

In all cases, the parties will attempt to resolve disputes arising from the accommodation contract amicably. If the peaceful settlement does not lead to a result, the parties will direct the resolution of the disputes to legal channels. The parties, depending on their jurisdiction, have the sole responsibility of the Somogy County Court to resolve their disputes arising from this contract.

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